25 Jul 2016

The head of marketing and corporate services at Barclays Bank Botswana, Ms Duduetsang Molloy has urged Batswana to use the new Barclays Bank cardless ATM cash deposit.

Speaking during the cardless cash deposit launch in Francistown last Thursday, Ms Molloy said from a customer point of view, they envisioned that the service would help them to reduce queues in their branches so that they could spend more time attending to their customers prosperity.

She said they worked day and night to bring services to their customers, adding that they were excited that they were finally offering their customers that service.

Furthermore, Ms Molloy said they have started with the Francistown region that enabled them to have nine ATMs in the city, and that it would be followed by Selebi Phikwe, Gaborone and Molepolole, adding that the roll-out to other places would continue for the next six to eight weeks.

She said by the end of the journey, they would have activated the service in their 75 intelligent ATM machines countrywide. Ms Molloy noted that the machine was user friendly and that the transaction was real and reflects in the account immediately.

She explained that the new cardless cash deposit solution would ensure that Barclays and non Barclays customers could deposit cash into a Barclay’s account at their own time. She said their customers gave them feedback on the limited services, saying they would appreciate a cardless cash deposit solution at the ATM.

Furthermore, she said their mission was to make banking a small part of their customer’s day and ensure that they have time to do things that matter to them such as spending time with friends and family.

She said their commitment remains the same as demonstrated by investments they were making in their people, in the community and in improving customer service through improving systems and digital technologies.

Ms Molloy noted that the ATM has evolved over the years from a mere cash dispensing machine to a machine with an array of functionalities. She added that the ATM was becoming a fully functioning bank.
She said they have taken heed of the trends to find ways to upgrade their ATMs to ensure that they service their customers as much as possible.

Ms Molly noted that their digital journey started in 2009 with mobile banking, which helped in paying bills, buying electricity, paying council rates, inter-bank transfers and sending money through cash send and buying airtime amongst others.

''This was followed by Internet banking, but with additional features such as instant DSTV connection and international money transfers, where you could pay school fees or suppliers across the borders,” she noted. Ends