11 Aug 2024

Adaptation is important for any organisation to remain relevant.

“If you don’t demonstrate that resilience, you can lose that important partner who shares a common value, vision and common mandate with you,” BotswanaPost chief executive officer, Mr Cornelius Ramatlhakwane said this at the signing ceremony of the partnership between BotswanaPost and FSG in Gaborone recently.

 Mr Ramatlhakwane said as such the post office was aggressive with innovation with regards to digitisation and transformation in order to ensure it remained relevant and moved with times.

Mr Ramatlhakwane said innovation enabled the organisation to compete with agility and be at par with digitally native companies.

He said if BotswanaPost was to compete effectively and efficiently, it needed to speed up its digitisation process adding that BotswanaPost needed to become digital service providers for e-government, e-commerce, e-financial service, e-value added service and e-socio economic services because with the world embracing digital technology at such a fast rate, customers were increasingly expecting to interact directly with the postal service through digital channels.

Mr Ramatlhakwane said digitisation had transformed, giving it confidence to demand its fair space within the digital economy, adding such was the reason post offices were transforming into fin-tech organisations where payment platforms came to play.

He also said they also needed to make sure everything was digital and advanced and there were no robust charges that came between the consumer and the service provider, adding that diversification was also necessary, hence FSG’s relationship with BotswanaPost.

Mr Ramatlhakwane also observed that there was a rising public pressure for the post office to be sustainable, which could be achieved through innovation.

“But, it is also a fact that the only person who has real reach with the masses in any community in any society is the post. And therefore, the post remains important to the citizens, but the post needs to innovate and the post needs to change the manner in which it does things,” he said.

Therefore, the CEO said with such a high demand for postal services, the employees of the post could not be sleeping on the job.

For his part, FSG Group managing director, Mr Fegus Ferguson said the partnership was to revolutionalise payment processes for FSG clients’ collection of insurance policy premiums through the postal banking, especially in communities with limited access to financial solutions.

Mr Ferguson said collaboration between BotswanaPost and FSG provided a symbol of reliability and trust, and a powerful union that aimed to streamline and facilitate the process of securing funeral insurance through convenient and accessible payment solutions.

 He also said BotswanaPost had long been an integral part of communities, serving as a dependable institution that connected people and facilitated essential services.

 He further said by joining forces with a forward-thinking company, FSG was leveraging the reach and infrastructure of the post office to bring peace of mind to individuals and families across the nation. ENDs