26 Aug 2013

Permanent secretary in the Ministry for Presidential Affairs and Public Administration, Ms Sarah George, has stressed the need to address poor service delivery and moral degradation among some employees of the departments of information services and broadcasting services.

The permanent secretary, who was on a familiarisation tour of the departments in Lobatse last week, said the purpose of the visit was to review performance as customers had decried poor service delivery in some offices and to map the way forward towards the reduction of poor management and service delivery.

Ms George said concerns had been reported to her office about unacceptable behaviour and late coming. She stressed the importance of having a positive attitude towards work, which would motivate employees to satisfy their customers through team spirit. She also said this would make them avoid negative behaviour such as engaging in corruption.

The permanent secretary appealed to staff to cooperate in their daily duties and to formulate creative strategies that would improve their working relationships and avoid unnecessary mistakes when serving customers.

Ms George also stressed that botho in the workplace was crucial under the Ministry of State President because it was the main ministry under the President. The government media was called on to bridge the gap between government and the community through providing information on  government assistance programmes.

She also expressed concern that some employees did not treat customers fairly. “Senior citizens in Botswana should be treated nicely with warm welcome in offices and be given first priority when they need assistance, chairs must be made available for them anytime,” she said. ENDS