14 Aug 2017

The performance improvement coordinator in the Ministry of Health and Wellness, Ms Tshenolo Kgosietsile says the 2013/2014 global competitive report shows that there are many factors leading to poor performance in the workplace.

Ms Kgosietsile said the factors included client orientation, poor work ethics, inconsistency and delay in delivering services, lack of respect, especially for senior citizens, inaction on reported causes of negligence by officials, unhelpful help desks and corruption of officials.

She said some of the solutions to the challenges was taking complaints as feedback to improve service delivery, respect for elders and giving them services faster and acknowledgements of receipts of letters.

Ngami District Health Management Team (DHMT) innovation projects acting principal officer at Letsholathebe II Memorial Hospital, Dr Tapologo Lekgethiso said team Nxao, which was based in Phuduhudu, found that small isolated areas were deprived of specialised health services such as oral health.

As a way of coming up with solutions to the problem, the oral health department came up with three service centres in Shakawe, Gumare and Seronga where patients from far places could access services.

The main objective of the project included reducing the disease burden while interventions covered gathering information regarding political religious make-up of the population and lifestyle and issues affecting them.

She noted that the team consulted those in committees, identified programmes that they worked with, came up with data capturing tools to collect information and provide health education and treatment.

For her part, sexual reproductive health coordinator, Ms Carolinah Setshego of Greater Francistown DHMT said team Kick-out STI/TB/HIV has identified some problems such as the escalating statistics of HIV and

TB in the district regardless of the many ongoing interventions, and that there were emerging trends of lifestyle diseases (non-communicable diseases).

She said the team came up with short-term and long-term goals which included provision of basic integrated diagnostic services, strengthening the treat all strategy, the 90-90-90 initiative aims, increasing the access of health services to the community and transformed healthier communities.

Ms Setshego said the findings showed that 16 per cent of first time testers were reached, and that more women were found with elevated blood pressure, more males were involved in household campaigns, and the community revived the spirit of ownership: My health, my responsibility.Ends