Addressing the board sitting recently, board chairperson, Mr Mothusi Molefhi was concerned that complaints were resolved at a snail’s pace.

He said while most of the complaints were not necessarily challenging, it was unfortunate that the public was not assisted accordingly.

In that regard, he said the public relations unit had been directed to take charge in categorising customer concerns, as some did not require to be registered as thought provoking complaints.

Mr Molefhi said he expected a report detailing how the complaints backlog would be dealt with.

“In my view, some of issues registered as complaints emanate from lack of understanding and failure by officers to give proper details to clients,” he charged.

Mr Molefhi also said the landboard was also inundated with appeals and disputes of people complaining about coordinates, some fighting for inheritance, to mention, but a few.

In that category, he said 99 of the 187 appeals were resolved, mostly from Mochudi Sub-land Board, followed by Oodi Sub-land Board.

Additionally, he said adjudication office intended to eradicate the Artesia and Mmathubudukwane appeals backlog which stand at 12 and 25 respectively before the end of the first quarter.

In Oodi, he said the disputes resolutions stood at 14.8 per cent with 11 out of 74 resolved. He also noted that Oodi Sub-land Board was leading in the number of disputes received.

“This is a poor performance although I am aware of the challenges regarding transport and some complainants failing to appear for dispute resolution,” he said.

Mr Molefhi also said it was high time members adhered to monitoring tools to assess quarterly performance.

Regarding land allocation, he said during the past 2025/26 financial year, Kgatleng Land Board target was set at 1 295 residential plots, but only 213 plots were allocated in the said period.

He said the landboard continue to battle with allocations because of lack of land, adding that failure to compensate for ploughing fields was also a challenge, as no one would relinquish their fields without compensation.

Mr Molefhi also expressed dissatisfaction that Artesia Sub-land Board experienced low turnover of clients during the allocation of plots at Ramotlabaki.

On a positive note, he said some plots retained through in kind compensation would enable Oodi Sub-land Board to consider 41 applicants at Modipane, 152 at Matebeleng and 100 at Dikwididi for possible allocation.ENDS