29 Nov 2017

BotswanaPost, has partnered with Sefalana Group to have post office kiosks in the stores to allow customers to access services such as water bill payments and post box renewal.

The initiative, together with online services and Mobile Application, were created as a result of customer feedback to address challenges of long queues at BotswanaPost during month end.

Speaking at the Customer Service week launch on Monday, held under the theme: Service at the Post, Experience it, Chief commercial officer for BotswanaPost, Mr Clifford Lekoko expressed gratitude to their customers for supporting the BotswanaPost brand for the past hundred years.

“We have been in existence because our customers have trusted the BotswanaPost brand and remained loyal so for long, that is why we are celebrating them.

However, customer service week will go on even after the week elapses because we will continue to listen to customers and improve our services to them,” he said.

For her part, general manager  - customer service, Ms Lebogang Bok said the post office had always been a part of the community and as such, this week prompted BotswanaPost to reflect and find out if the services offered were what customers wanted.

She urged customers to utilise services offered by BotswanaPost at the best of their abilities.

Still at the event, BotswanaPost executive management signed a customer service pledge for service excellence. BOPA