18 Dec 2014

Organisations such as Chobe Land Board, which are the only ones providing a non-competitive service, still need to provide excellent service to customers all the time, says Citizen Entrepreneurial Development Agency (CEDA) client service centre manager, Mr Ditiro Mangadi.

Speaking at a Chobe Land Board open day recently, Mr Mangadi said by doing so, they could achieve a reduction in customer complaints by at least 30 per cent every quarter. “A reduction in customer complaints means an increase in time of serving other customers as is the aim,” he said.

He noted that platforms such as open days were important to any organisation as they help the organisation get feedback; share experiences thus making the organization grow. “We thus expect proper feedback from you as critical stakeholders,” he said.

Mangadi also discouraged customers from selling their land but to lease it out instead as this would generate income especially for those who were unemployed and the elderly.  On that note he advised individuals who were allocated plots to use them effectively.

Chobe district covers 22, 000 square kilometers, with six forest reserves and the Chobe National Park.  As such Mangadi noted that this presents a challenge of short of tribal land to allocate land for its customers as residential, commercial or arable ploughing fields.

Kgosi Rebecca Banika of Pandamatenga challenged the land board to hasten up land allocation process to keep up with demand. The objective of the open day was to address some of the challenges experienced in the area. 

The theme of the day was “An educated and informed nation, a key to sustainable human settlements.” ENDS